Other
  • On this page you can find all other information such as FAQ, Returns and Terms & Conditions


    FAQ

    WE SHIP WORLD-WIDE

    Orders are posted using First Class Royal Mail.

     

    Delivery Time 

    Please allow approximately 2-14 days from the date of ordering, international deliveries may exceed this period. 

     

    Returns Policy

    We are happy to exchange any merchandise within 7 days, in light of the following situations:

     

    We have posted the wrong item.

    The item received is damaged on arrival.

    The item does not fit.

     

    If we do not have the item in stock, we can offer you a full refund or an exchange for an item of the same value.

    Items are determined Nonreturnable if worn, tags have been removed, or have sustained damage by the customer

     

    Garment Care

     

    Just some advice about washing, drying and ironing clothing (This applies to the majority of our garments)

    Wash inside out and on a 30 degree wash to prolong the garment life span

    When ironing, please ensure that the metal surface of the iron does not come in contact with the print, cover the print with a cloth to iron over. Do not iron inside out.

    Tumble drying is not recommended, do so at your own risk.

     

    Wholesale enquiries

     

    If you are a retailer/e-tailer within the UK, Europe or the U.S.A. and are interested in stocking Heartbreak Candy Club products. Please e-mail heartbreakcc@gmail.com

     

    Endorsement enquiries

     

    If you are a company, band or individual within the UK, Europe or the U.S.A. and are interested in endorsing or being endorsed by HeartBreak Candy Club, please e-mail heartbreakcc@gmail.com

     

    What forms of payment do you accept?

     

    We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

    How secure is this store?

    This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). 

    Do I need a PayPal account to purchase from this store?

    No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

     

    Privacy Policy

    Heartbreak Candy Club assures the security of your personal information given for any purchases or other circumstances where private information is required. The private information that you provide is for use to better serve you so that your business with Heartbreak Candy Club, is safe and satisfactory. For any questions regarding the Privacy Policy, Return Policy and/or ordering info, please email us on heartbreakcc@gmail.com





    Returns


    We do not accept refunds

     

    We are happy to exchange any merchandise within 7 days, in light of the following situations:

     

    - We have posted the wrong item.

    - The item received is damaged on arrival.

    - The item does not fit.

     

    If we do not have the item in stock, we can offer an exchange for an item of the same value.

    Items are determined Nonreturnable if worn, tags have been removed, or have sustained damage by the customer.

     

    But we will endeavour to make sure your needs are fulfilled, and that you will not be needing to return any items.

     

    Any questions please email us at heartbreakcc@gmail.com

     

    Returning items can be sent to the following address:

     

    80 Laughton Road,

    Northolt,

    Middlesex,

    UB5 5LW




    Terms & Conditions


    N GENERAL

    These Terms and Conditions (“Terms”) constitute a legally binding agreement between the Purchaser and Heartbreak Candy Club LTD that governs your use of this Website and the products and services available through this Website. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using our site.

     

     

    ACCESSING OUR SITE

    Access to our Website is provided on a temporary basis, and we reserve the right to withdraw or amend the Website without notice and to restrict, in our sole discretion, access to the Website and/or the Services.

     

    We will not be liable if for any reason the Website is unavailable at any time or for any period.

     

    OUR WEBSITE CHANGES REGULARLY

    We aim to update our Website regularly, and may change the content of our site at any time. If the need arises, we may suspend access to our Website, or terminate it indefinitely. Any of the information on our site may be out of date at any given time, and we are under no obligation to update it.

     

    PROHIBITIONS

    You must not misuse this Website. In particular you agree that you may not access or use the Website in order to: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; collect in any way personal information about others, including e-mail addresses, or use such information to send any unsolicited advertising or promotional material, commonly referred to as "spam"; use the Services for fraudulent transactions; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

     

    INTELLECTUAL PROPERTY RIGHTS

    The intellectual property rights in all software and content made available to you on or through this Website remains our property or our licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.

     

    You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

     

    PRIVACY POLICY

    We process information about you in accordance with our Privacy Policy and in accordance with all UK applicable Data Protection Laws. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

     

    LINKING TO OUR SITE

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

     

    TERMS OF SALE

    By placing an order through this site you are offering to purchase the product(s) at the price and on the terms displayed and subject to the these Terms including what follows. All orders are subject to availability and confirmation by us of the order price.

     

    Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

     

    In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We are not obliged to accept your order or any other request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

     

    DELIVERY OF GOODS TO YOU

    We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

    Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

     

    YOUR CONCERNS

    If you have any concerns about our Website/Services, please contact heartbreakcc@gmail.com.

     

    Thank you for using our Website.